Refund and Returns Policy- Time To Grow PTY LTD, effective 1 August 2025, and compliant with South African consumer laws (such as the Consumer Protection Act, 2008):
Refund and Returns Policy
Effective Date: 1 August 2025
Business Name: Time To Grow PTY LTD
Website: www.timetogrowsa.co.za
Email: [email protected]
WhatsApp: 073 201 2672
1. Overview
At Time To Grow PTY LTD, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help in accordance with the Consumer Protection Act of South Africa.
2. Returns
- You have 7 days from the date of delivery to request a return.
- To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- You’ll need to provide proof of purchase (receipt or order confirmation).
Items not eligible for return include:
- Perishable goods (e.g., seeds, live plants, compost, or any item marked as "non-returnable").
- Sale or clearance items.
- Custom or special-order products.
3. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days to your original payment method.
- Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).
4. Exchanges
- We only replace items if they are defective or damaged upon arrival.
- If you need to exchange an item, please contact us within 48 hours of delivery.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Notify us within 48 hours of delivery.
- Send clear photos of the damaged or incorrect item.
- We will arrange a replacement, exchange, or refund at no additional cost.
6. Return Shipping
- You will be responsible for paying your own shipping costs for returning non-defective items.
- If the return is approved due to our error, we will provide a prepaid shipping label or refund the cost of return shipping.
7. How to Start a Return
To initiate a return or refund, contact us via:
📧 Email: [email protected]
📱 WhatsApp: 073 201 2672
Please include your order number, a description of the issue, and relevant photos if needed.
8. Need Help?
If you have any questions regarding returns, refunds, or your order, feel free to reach out to our support team.
